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Key Takeaways from Invoca's Call Scoring Best Practices User Group

maria_ogneva
Community Manager
Community Manager

We hosted a user group last week for everyone using or interested in using Invoca in their contact centers. The amazing @cass713 and @tynerwilliams talked at length about best practices in creating scorecards and scripts, coaching agents and using AI and human interaction to support human connection. Check out our main takeaways here.

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