Objective
Certain customers desire to move static numbers from one network to another network. This move should only be considered when there is a strong business use case such as selling off part of the company and setting up a new network. When a network to network number move is required, all static numbers should be identified and moved at one time.
Applies To
- Static Numbers Only
- Both the from and to Networks have already been provisioned / are live networks
- Profiles/Campaigns where the numbers will be moved have been created and the call routing approved by the client
Procedure
Prior to Submitting a case ensure the Spreadsheet is complete
- Prepare a spreadsheet with the required fields
- Download a copy of all applied Marketing Data to Static Numbers for future reference and attach to case
- Coordinate cut over date with Support (Services completes task only when part of a larger Services project)
- Support and/or Services will leverage this tool to upload the file
- Following the move, if Marketing Data needs to be applied, upload the Marketing Data
- Confirm Numbers are available in new network and place test call to ensure it follows call treatment for new campaign (suggest 1 test call per campaign)
Additional Information
From a technical perspective, this tool deletes the existing VirtualLine and then creates a new one by assigning the NumberPool to a new campaign. Call counts for the newly created virtual line will not include call counts from before the move.
