Objective
To prevent the DialogTech script from interfering with the Invoca Tag when DialogTech is still deployed on a webpage during migration.Applies To
Customers migrating to Invoca from DialogTech.Procedure
- Open the webpage that you are testing Invoca on which also still has DialogTech deployed.
- Open the Chrome Dev Tools.
- Make sure the Console Drawer is showing by selecting the kebab menu in the upper right corner of the dev tools, and selecting "Show console drawer" from the menu.
- Expose the "Network request blocking" and "Search" tabs in the console drawer using the "More Tools" kebob menu.
- In the "Network request blocking" tab, make sure the "Enable network request blocking" box is checked. Refresh the page.
- Navigate to the "Search" tab and use the search bar to search for "dialogtech". You should see one of the search results is a file called st.js.
- When you click the carrot next to the st.js it will reveal the lines DialogTech is referenced on. Right click on the first line and select "Reveal in Sources panel."
- You will be taken to the Sources panel and shown the st.js file in a tab. Right click on the tab and select "Reveal in Network panel."
- st.js will be revealed in a row on the Network panel. Right click on it and select "Block request domain."
- You will see a new request domain in the "Network Request Blocking" tab. Ensure the box next to it is checked and refresh the page. You should see DialogTech no longer running on the page.
- If DialogTech is still running, repeat from step 7 with any other lines referencing DialogTech.
Additional Information
After completing these steps once, when you open the page again you should be able to just check the "Enable network request blocking" and see the request domain listed. Ensure the box next to it is checked and then refresh the page to block DialogTech.