Add or Remove data from an existing Adobe Data delivery
Applies To
Adobe Classifications
Adobe Data Sources
Adobe Data Deliveries
Procedure
Align with the customer and Production Support team on the day the updates will be made, PS requires 3-5 day lead time to arrange for necessary resource
Customer completes update on their side and provides Invoca an updated Classification or Data Source Template - New Template must be attached to Case prior to sending to Production Support for Configuration
Invoca Support/Services Resource updates the configuration project document by noting in red any changes that need to be made (ie: remove this value, add this value, but does NOT remove items)
Invoca Support/Services Resource ensures the provided template matches the project doc based on order, spelling, filtering rules, etc. Note: misalignment of any of the above will result in data delivery failure
Invoca Support/Services Resource Transfers the case to Production Support to complete the Configuration changes
Invoca Production Support team completes configuration updates and transfers the case back to Services/Support for Customer Validation
Invoca Support/Services Resource Notifies the customer that the update was complete and requests validation that data is correctly populating on the customer side
Assist in Troubleshooting and re-processing as needed if delivery fails
Following Success confirmation, Invoca Support/Services Resource resolves any comments in the project doc and returns all text to black/regular text
Additional Information
Changes made to an Adobe Data delivery must be completed by the customer and the Invoca Production Support team on the same day or a data delivery failure will occur
