- [Product News]: Invoca Launches Game-Changing AI to Unlock Insights From Conversations
- Would you like to have input into Invoca's innovation?
- Congrats to Invoca Impact Awards Winners!
- Invoca Resources
- Featured Case Study - City of Hope
- Conversation Intelligence Hero Spotlight!
- Invoca Trophy Case
- Invoca Events
Today we are announcing Signal AI Studio, the game-changing upgrade to Invoca’s Signal AI, which makes it fast and easy for you to create custom AI models to capture every insight you need from phone conversations. We have also launched new AI features to track caller and agent sentiment, transcribe conversations with best-in-class accuracy, summarize and analyze conversations with generative AI, and surface new insights from thousands of your calls at once.
From this newsletter, you can learn more about these groundbreaking product updates, and visit the AI Hub in the Invoca Community, where you can learn about our current AI features and submit your ideas! We also invite you to join us in congratulating winners of this year’s Invoca Impact Awards, discuss high-intent caller tips with other community members, and learn about other customers’ successes.
[Product News]: Invoca Launches Game-Changing AI to Unlock Insights From Conversations
We are thrilled to announce the release of Signal AI Studio, the game-changing upgrade to Invoca’s Signal AI. Powered by our new patented machine learning technology, Signal AI Studio makes it fast and easy for you to create custom AI models to capture every insight you need from phone conversations — from call intent, product/service interest, and conversion events to CX issues, topics discussed, and agent call handling scoring. Training an AI model is phenomenally fast and easy — more than 90% faster than today. And the new machine learning is amazingly smart and accurate because it’s trained on your business’ calls — understanding not just words, but topics and conversational context. If that wasn’t enough, we also launched new AI features to track caller and agent sentiment, transcribe conversations with best-in-class accuracy, summarize and analyze conversations with generative AI, and surface new insights from thousands of your calls at once.
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Would you like to have input into Invoca's innovation?Do you want to influence what we build by sharing your feedback with us? You can do so in a few different ways:
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Congrats to Invoca Impact Awards Winners!
The ballots have been tallied and the winners are in! Please join us in congratulating Four Seasons, DIRECTV, and CHRISTUS Health, and all the 2023 Invoca Impact Award winners. Will you be a winner in 2024?
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Invoca Resources
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AI Ideas: Share Your Ideas on how to incorporate AI into Invoca in a way that’s useful to you. Learn more → |
AI Hub: Check out our latest resources to support you in making your organization AI-ready |
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[Video] Four Seasons Hotels And Resorts: Check out how the luxury hotel and resort chain uses Invoca to make the most out of their paid media investment. |
[Video] Renewal by Andersen: Learn How Renewal by Andersen coaches agents and reaches great results using Invoca Data |
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[Discussion] Share your high-intent caller tips |
[Discussion] Share your favorite vacation photo |
Featured Case Study - City of Hope
 Learn how City of Hope and its agency Merkle use Invoca to connect the patient journey, optimize marketing spend, and decrease cost per acquisition
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Conversation Intelligence Hero Spotlight!
The Conversation Intelligence Hero of the Year speaks publicly about their expertise and the innovative ways they are using Invoca to get the most value, and is widely considered the subject matter expert in marketing and conversation intelligence. Jigna Desai from The Aspen Group, who often speaks about their robust and mature Signal implementation, has attended several customer user groups as a featured guest and shares her knowledge. She enjoys participating in Invoca social campaigns and is always open to chat strategy 1:1 with other customers. Huge congratulations to Jigna, Scribner, Colleen and the whole Aspen Group team that supports all these thought leadership efforts! Hats off to the tireless contributions of our finalists: Amanda Sloan with Acadia Healthcare, Ivan Stamenov from City of Hope, Sherita Vance from Christus Health Plan and Nesby Ingram from DIRECTV. Watch Jigna’s award interview→
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Invoca Trophy Case
Invoca is thrilled to be a 5-time Fortune Best Medium Workplace! And even better, we are ranked #4 out of 100 ranked companies!
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Invoca Events |
Webinar: Invoca’s New AI for Search & Digital Marketing: Game-Changing Data for Breakthrough ResultsThursday, November 9th 10:00 PT / 1:00 EST The surest way to increase the value of your search and digital marketing – and your value to the business – is to drive more valuable phone calls. It takes the right data, but Invoca has you covered with new conversation intelligence AI powered by machine learning and generative AI. Join us to get an exclusive look at the new AI solutions in Invoca that unlock game-changing insights from every phone conversation. See the new marketing data that will make your conversion rates, ROAS, and reputation soar. Attend this webinar to see how Invoca’s new AI can help you:
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In Person: Invoca in your City Event SeriesVarious dates You’re a VIP, and Invoca is here to treat you like one. We’re bringing one-of-a-kind experiences, speakers, and networking opportunities to you, in your city. |
In Person: HCIC ConferenceNovember 5-8, 2023, Los Angeles Attending the HCIC conference? So are we, and would love to discuss our partnerships, current collaboration, and ways in which we can improve your Invoca experience. Visit us at booth #50-51, or reach out to your CSM to book a meeting. Learn more→ |
