Invoca

greggjohnson · 10-03-2022

What does the NFL have to do with lead and call routing?In a sales-focused contact center, a critical decision is how to distribute leads and inbound calls among the team. Some companies do round-robins, where calls are allocated evenly.But not at Ki...

greggjohnson · 09-30-2022

As consumers, we all receive prompts to complete customer surveys after interacting with a website or talking with a contact center agent.But I always wonder, “can’t you get a sense of how my interaction went from looking at the raw data itself?”BBQG...

greggjohnson · 09-29-2022

One of the keys for marketers to drive improved conversion rates is understanding consumer intent - and then using those intent signals to personalize both digital and human touch points along the customer journey.This is where more sophisticated cus...

greggjohnson · 09-28-2022

As a marketer, driving demand cost effectively is hard enoughBut in some industries, the degree of difficulty is even higher - as you have to dynamically route leads to different agents based on a variety of factors, all in real time.Health insurance...

greggjohnson · 09-27-2022

In tough economic times, every marketer needs to make the most of their campaign budget.Yet consider this amazing statistic.Across consumer brands, 30-40% of all interested consumers who reach out for sales assistance don’t ever get to speak with an ...

greggjohnson · 09-20-2022

What @sydney_kim said 

Invoca

User Statistics

User Activity

Using prior sales performance to determine which agents get calls first

Using Invoca conversational data to supplement review and survey feedback

Using intent data to personalize both digital and agent interactions

How performance marketers manage highly complex lead routing

Breaking down barriers to care with Aspen Dental

Re: Reporting