This casual, one-hour conversation will feature extremely knowledgeable and innovative Invoca user, Taylor Wick, Director of Marketing at Rick’s Custom Fencing and Decking. Taylor’s award-winning strategies have led her team to a 73% increase in revenue after implementing Invoca. (Read her full case study here).  

Taylor is excited to share their tips and tricks with this exclusive group.

We plan to discuss: 

• How to create, adjust, and apply scorecards to the right types of calls 

• Best practices in scorecards 

• Benefits of automated QA 

• Best practices in positioning call scoring and managing change 

• Coaching, peer-to-peer coaching, and celebrations based on QA data