“With Invoca's automated call QA, we can let the machine learning do the work and identify our agents’ strengths and areas for improvement. Rather than searching for the data, we get it at our fingertips in real-time. It’s a huge time-saver and it’s changed the game for how we QA calls and coach our agents.” - Jeff Arduino at Spectrum Retirement Communities
Read the full Spectrum Retirement Communities case study here!
Read Jeff's Conversation Intelligence Hero blog here!
