"Invoca has helped us get back on track so that we can continue to serve a consistent message, maintain our conversion rates from calls to appointments, and provide the best possible patient expe...
"Our sales managers don’t have time to sit down and listen to a bunch of calls. Invoca helps them quickly pinpoint each agent’s strengths and weaknesses. It also helps them find coachable moments in t...
“With Invoca's automated call QA, we can let the machine learning do the work and identify our agents’ strengths and areas for improvement. Rather than searching for the data, we get it at our fingert...
"Invoca gives us a shared set of metrics for our marketing and call center teams. This creates deeper collaboration and helps us better align to make our customers happy." - Tim Mogler at Mutual of Om...
"The Aspen Group was founded on the idea that there is a better model for healthcare that puts consumers in control. The pandemic has led to an even greater focus on proactive healthcare and holistic ...
"We were amazed at how hungry our sales center agents were to get feedback from Invoca. They loved that we could listen to calls and help them prepare responses for common issues that customers were h...
