We have an IVR that asks users to select 1 for New clients & 2 for existing. Invoca picks this selection up in the recording. Does anyone have thoughts on a way to attempt to group calls into new vs existing?
The first selection on our IVR is 1 for New or 2 for Existing. This selection is captured in the voice recording. My question is, can we then group all calls by new or existing?
