Get the power of GPT inside Invoca! Access AI-driven call summaries and ask GPT for more information, suggestions, and content in our new solution that is also HIPAA-compliant.
Here’s how to use the feature:
- Call Summaries: View call summaries to quickly review individual conversations
- Pre-Set Prompts: Use pre-set prompts to ask GPT for more answer and info on calls
- GPT Assistant: Use a generative AI assistance to ask for more info or suggestion about a call
Digital Marketers--Try these prompts:
- “What keywords can get more callers like this?”
- “Write a blog post that would attract more callers like this?”
- “What questions did the caller ask? What details about themselves did they provide?”
- “What are the next steps marketing should take with this caller?”
Contact Center leaders--Try these prompts:
- “What could the agent have done better?”
- “What information did the agent collect?”
- “What are the follow-up actions from this call?”
- “Write content for our website that answers this caller’s questions and would have prevented them from calling?”
This is an Open Beta feature available to Signal AI Gold (formerly Signal AI) and Invoca for Contact Center customers. Labs features are accessible by clicking the “Labs” icon on the left navigation panel in the Invoca platform.
