Are you using digital signals from a consumer's web journey to ensure that the highest intent, highest need customers get prioritized in the contact center? Doing so will undoubtedly help you spend your marketing budget more efficiently on the marketing side and get more revenue on the call center side.   ... View more

In this conversation with Gregg Johnson, Karma Dunnell from Alpaca Audiology shares a bit about her mindset around connecting Contact Center operations to Marketing and Customer Experience functions to provide a stellar customer experience and continue to improve it.   ... View more

In April of 2022, we convened a few customers to share best practices and lessons learned from their use of Invoca for Contact Center. Read the highlights and watch the full video below: ... View more