BJC Healthcare uses conversation intelligence to identify gaps in the customer experience. Insights from Invoca uncovered common questions callers were asking that the chatbots were not able to addres...
"Invoca has been a game-changer for our team. It allows us to maximize one of our most valuable resources — our marketing dollars. With insights from Invoca, we decreased our patient acquisition cost ...
"We were immediately impressed that Invoca was thinking the same way that we were and that they had solved problems that we need to solve, and going a step further in tackling it at a multi-billion en...
What advice do you have for younger marketers? "Intentionally learn about all of the new tools, platforms, and specialty areas as they enter the marketing arena and be open to evolving! Fifteen years ...
"The magic of Invoca is in marrying the data with emotion. Invoca’s data helps us create more empathetic experiences for our patients, so we can respond with compassion throughout the journey." - Chri...
"Invoca helps us drive amazing results for our clients. It allows us to route their phone leads more efficiently, resulting in more conversions." - Jordan Yospe at ThomasArts
