Cassandra Benson, Caller Experience Manager at SCI Shared Solutions
"We use Invoca AI to identify whether or not our reps are providing condolences and empathy towards our callers" - Cass Benson
Blog Articles
Lorenzo Clark, VP of Sales at Kinetic by Windstream
"With Invoca, we can tie our marketing to a purchase, and that visibility lets us optimize our marketing spend and campaign performance. If we find a campaign isn’t meeting expectations, we can shift ...
Tyner Williams, Marketing Manager at Renewal by Andersen
"Invoca has given us a complete picture of agent performance — we were missing so much data before. Now, I can see if an agent is great at gathering all the right contact information and sticking to t...
Alex Balasis, Marketing Analyst at Renewal by Andersen
“Invoca is an invaluable tool for our business. It’s helped us spend smarter and save tens of thousands of marketing dollars on customer acquisition.” - Alex Balasis at Renewal by Andersen Read the f...
Mark Roblez, Director of Call Center Operations at MoneySolver
"Invoca has been a game-changer for us. Our agents can see exactly where they’re falling off the talk track and get instant feedback on how they can improve. It’s helped us to double our close rate at...
Melinda Russell, Director of Digital Marketing and Demand Generation at Kinetic by Windstream
“Prior to using Invoca, we really had no visibility into which tactics and messages were successful at driving traffic. That made optimizing our campaigns virtually impossible. Now, we utilize Invoca ...
