Invoca

 For Invoca customers on the Signal AI Gold plan, you can now access AI-powered summaries of phone conversations for any call in your Invoca Calls report. AI summaries are a fast and easy way to review what happened on a call. Instead of reading a l...

  Now you can view up to 50(!) data points in each dashboard tile. In addition, you can now display data in ascending or descending order on a horizontal bar graph or table graph so that you can see top and bottom performing data points side-by-sid...

  You can now share a single network dashboard to all or a select group of profiles within an account. Gone are the days of creating a separate dashboard for each profile in your account! You can now share a single dashboard to one or many or all pr...

  For all Invoca for Contact Center customers, we are thrilled to announce the release of the Call Review Console, a new and improved way to review calls and coach agents.  This completely reimagined interface now displays the call scorecard alongsi...

 You are no longer limited by only being able to filter and group on 10 custom data categories. You can now filter and group on short text fields in the same way you can with categories. This means more options for additional analysis you can conduc...