Once you’ve installed one of our Invoca integrations, we want you to have full confidence that it’s working as intended. With any integration that passes data back and forth between your different apps, errors are certainly possible. This article wil...
Is a number on your landing page not swapping with a dynamic Invoca promo number like you’re expecting it to? Here are some basic troubleshooting steps to help you get everything working correctly again. Note:Always clear your domain cookies (close ...
In order to access and use your Invoca account, you will need to log in first. You can login at https://[yournetworkname].invoca.net or, if your organization has enabled it, via Single Sign On (SSO).Having trouble logging in? Take a look at these fre...
Your Invoca dashboard is a powerful tool for putting all of the information you need to manage your call intelligence at your fingertips. Using customizable dashboard tiles and the powerful global search feature, real-time call data is available for...
Before a promo number is issued to a campaign, it goes through an extensive cleansing and incubation process.If no calls are being received on a promo number... Does a test call connect as expected?Does a test call appear in Reports?Was the promo nu...
In your Invoca reports, you might notice that the length of your call recording and the reported "Connect Duration" don't always line up. This is because call recordings start when a call is picked up at the destination phone number, introducing a sl...
