Applies ToIVR Call Routing Answer Invoca will not route customer calls back to another Invoca number. The IVR will skip to the next node of the IVR. Additional InformationUnless it’s a syndicated number or the network has a specific brand-to-brand sy...
Question VariationsDoes Facebook's app mask Caller IDs when making calls to Invoca numbers?Applies ToInvoca Call ReportAnswerWe have confirmed through Facebook that caller IDs can be masked if the call was made through the app. Facebook confirms that...
Question VariationsWhat is a Custom Challenge Prompt?How can you test a Custom Challenge Prompt?What is required for an effective Custom Challenge Prompt?What happens when a caller doesn't pass the prompt? Applies ToCall Treatment Tree FeaturesA...
