New for Marketers: AI Summaries
For Invoca customers on the Signal AI Gold plan, you can now access AI-powered summaries of phone conversations for any call in your Invoca Calls report. AI summaries are a fast and easy way to revi...
Blog Articles
Dashboards: Increased Data Points and Data Filtering
Now you can view up to 50(!) data points in each dashboard tile. In addition, you can now display data in ascending or descending order on a horizontal bar graph or table graph so that you can see...
Dashboards: Increased Sharing Options
You can now share a single network dashboard to all or a select group of profiles within an account. Gone are the days of creating a separate dashboard for each profile in your account! You can now...
Introducing Call Review Console
For all Invoca for Contact Center customers, we are thrilled to announce the release of the Call Review Console, a new and improved way to review calls and coach agents. This completely reimagined...
Additional Report and Dashboard Filters
You are no longer limited by only being able to filter and group on 10 custom data categories. You can now filter and group on short text fields in the same way you can with categories. This means m...
Faster: Find the Moments that Matter in Your Calls
Finding insights in your calls just got easier and more streamlined because now you can filter calls by those that have comments and mentions. This new feature is live for all customers that have co...
