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Forum Posts

JONT by Contributor Level 1

Call routing

How do I see what number my tracking numbers are getting routed to? How do I change where a number is getting routed to?

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maria_ogneva by Community Manager

What's in your MarTech Stack?

Happy New Year, marketers and technologists! As we all know, our marketing tech stacks and how our tools are integrated help us accurately track, measure and optimize our marketing initiatives. For example: integrating Invoca with CRM tools helps us ...

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jasonbenson by Contributor Level 1

An api Call for destination numbers

I am attempting to pull all the destination numbers from a campaign. I have explored using the Network and ring pool API but I have not been able to find a method to do this. Has anyone had any luck pulling this kind of data?

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Nina_Andres by Community Manager

Automotive Marketing Predictions: 2023

With the New Year right around the corner, we'd LOVE to hear from AUTOMOTIVE marketing professionals and get your take on what you see trending heading into 2023!  We would love your professional opinion on the questions below and to feature your tho...

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ngocquyenvu by Contributor Level 1

Resolved! Compatibility with GA4

Hi I wanted to ask if Invoca was compatible with GA4. I wasn't able to find any documents online for configuration/set up with GA4. Please let me know how to set it up with GA4. Thanks

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cassandra713 by Contributor Level 1

Ability to export transcripts

It would be super helpful if there was an option to export transcripts into Excel/csv for reporting purposes. It's awesome to be able to run a report using the global transcript feature, however if you extract the report you only get the data behind ...

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amyraidel by Contributor Level 1

ActiveCampaign + Invoca = ??

Hi Invoca Community! Currently, we're using pushing out ActiveCampaign as our CRM so we can utilized marketing automations! I was wondering if anyone else is utilizing AC and if they tied Invoca in anyway back with it? Does anyone happen to have any ...

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BrianC_Invoca by Employee

Finding a Routine for Reviewing Calls

There is gold (GOLD!) to be had within the recordings and transcripts of your calls. Mining for this gold just takes a bit of curiosity and commitment. The latter relies on getting your routine down and sticking to it.  Slicing and Dicing Within Invo...

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sydney_kim by Employee

Error: You've reached your promo number limit

Have you ever attempted to add a new number to your network and encountered this error message: “You've reached your promo number limit. To add a number you must increase your promo number limit.” This can occur because of three reasons: 1. You are a...

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Bojibum by Contributor Level 1

AI txt when you have a foreign language

We have built out a process and number for calls that require an interpreter. What will display in AI - is there any type of translation service from voice to txt to see what the conversation was?

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Bojibum by Contributor Level 1

Short calls – what is going on?

They drive me crazy as a Marketer, as the longer the call the higher probability there is a sale involved. What do I look at if there are short calls? I first look at what % of my calls are under 1:00 minute long. I use 1:00 as a measure for what can...

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amyraidel by Contributor Level 1

Lessons Learned When Building An IVR

What we've been working on is utilizing Interactive Voice Response (IVR)! We wanted a quick view for new patient calls. We're able to do that by creating an IVR. We built the keypress tree to read as new patients press 1, current patients press 2, an...

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