How America's Largest Lighting Retailer Transformed Their Contact Center Operations 1000Bulbs.com, America's largest lighting retailer with over 27 years in the industry, partnered with Invoca to revolutionize their contact center quality assurance ...
What is the difference between a Campaign Destination number a Destination Phone Number?
Using a Google Apps script, we have been able to pull call data via the API into a Google Sheet. But due to the 4000 row limit, we need a way to pull data more than once (for the date range we are using) until there is no more data to be pulled. On a...
I need help setting up full integration between Google ads and Invoca. I did it myself, but it seems like I have a difference between the phone calls we are getting and what Google is reporting. I am sure I missed something.
As 2024 draws to a close, we at Invoca are asking our innovative customers to share your insights and predictions for AI in 2025. For each response we receive, Invoca will make a $35 donation to Santa's Helpers, a remarkable non-profit organization d...
I am not sure if there is a way to reconfigure the "Calls Report" (The one with the AI Summary tab), but it is really difficult to get down to the marketing data on my screen. I have to kind of force a scroll to get to view it by highlighting and cli...
This webinar is not to be missed! True success in marketing is when your campaigns are driving the KPIs your business cares about – and you can prove it. That’s how you really get noticed. Want to crush your revenue goals without increasing your mar...
Hi Team - I am seeing issues with DNI not working the majority of the time when using the main domain and adding a gclid. I tested using Invoca.PNAPI.display(), which returns a success status, but the number still doesn't change. We have already impl...
WE'RE THRILLED to share some exciting news from Invoca’s Hero HQ! Our customer thought leadership program, previously known as "Conversation Intelligence Heroes," has undergone an exciting transformation and emerged as Revenue Execution Heroes—or as ...
This is our favorite time of the year! No, it’s not Halloween — it’s Invoca Impact Awards! Each year, we celebrate the extraordinary accomplishments of our customers and partners. Helping our customers thrive is our number one objective, and in thi...
CONTEXT:- We manage multiple local service websites across the country. For each individual local website we have created a ring pool associated with the specific business phone number, and we are using it on specific website for that local service p...
The Commodore Management by Optima Durant Group is receiving spam calls from the Realtor Source phone number. We changed the number yesterday however, the client is still experiencing spam calls. Can anyone assist with changing this phone number? ...
I am looking to integrate my Invoca account with Agency Analytics and it is asking for both an access key and secret key from Invoca. I don't know where to find these in my account. Anyone know?
August is full of pet-celebrating holidays and Invoca is excited to celebrate with our customers and release our 4th annual “VANITY FUR” digital magazine to celebrate your pets for a great cause. (National Dog Day / International Cat Day) In exchange...
When a call to a campaign is transferred to another system, can Invoca still report on the call’s status with a rule-based signal? I’m new to Invoca and am looking at our reports. There is a column called “Signal Name”. Some calls have that “Signal” ...
