The Tasks are being assigned to the user who authenticated the integration and it's causing confusion. So we'd like to reauthenticate it as a integration user to avoid any confusion.Please help us with the steps to reauthenticate the integration.
Is there any way without Agent Voice ID to see what agent number a call was routed to? All I see is the destination number which is the campaign endpoint but it doesn't provide info for any ID of who answered.
In the Invoca dashboard, we can see reports of unique business after filtering by location. However, when we call the transactions api, we get data of all the calls from all locations, in the api docs,we don't see a method to filter by location. Is ...
Hello Team, I'm trying to determine if Invoca offers a similar setup to CallRail for capturing lead form extensions. With CallRail, once we create a Google lead form extension, it helps us create a webhook that connects directly to Google Ads, allowi...
How America's Largest Lighting Retailer Transformed Their Contact Center Operations 1000Bulbs.com, America's largest lighting retailer with over 27 years in the industry, partnered with Invoca to revolutionize their contact center qual...
What is the difference between a Campaign Destination number a Destination Phone Number?
Using a Google Apps script, we have been able to pull call data via the API into a Google Sheet. But due to the 4000 row limit, we need a way to pull data more than once (for the date range we are using) until there is no more data to be pulled. On a...
I need help setting up full integration between Google ads and Invoca. I did it myself, but it seems like I have a difference between the phone calls we are getting and what Google is reporting. I am sure I missed something.
As 2024 draws to a close, we at Invoca are asking our innovative customers to share your insights and predictions for AI in 2025. For each response we receive, Invoca will make a $35 donation to Santa's Helpers, a remarkable non-profit organization d...
I am not sure if there is a way to reconfigure the "Calls Report" (The one with the AI Summary tab), but it is really difficult to get down to the marketing data on my screen. I have to kind of force a scroll to get to view it by highlighting and cli...
This webinar is not to be missed! True success in marketing is when your campaigns are driving the KPIs your business cares about – and you can prove it. That’s how you really get noticed. Want to crush your revenue goals without increasing your mar...
Hi Team - I am seeing issues with DNI not working the majority of the time when using the main domain and adding a gclid. I tested using Invoca.PNAPI.display(), which returns a success status, but the number still doesn't change. We have already impl...
WE'RE THRILLED to share some exciting news from Invoca’s Hero HQ! Our customer thought leadership program, previously known as "Conversation Intelligence Heroes," has undergone an exciting transformation and emerged as Revenue Execution Heroes—or as ...
This is our favorite time of the year! No, it’s not Halloween — it’s Invoca Impact Awards! Each year, we celebrate the extraordinary accomplishments of our customers and partners. Helping our customers thrive is our number one objective, and in thi...
CONTEXT:- We manage multiple local service websites across the country. For each individual local website we have created a ring pool associated with the specific business phone number, and we are using it on specific website for that local service p...
