SPOTLIGHT: Agent Voice ID
This new feature uses AI voice biometric technology to capture agent data on every call. It creates a “voiceprint” of each call center agent’s voice that acts as a unique identifier with ~95% accuracy...
Google Ads Integrated at Both Network and Profile Level
Invoca's Google Ads (GA) integration can now be enabled at both the Network and Profile levels to better support multi-location/franchise business types...
Reminder: Deprecation of Attribution Models for GA4 and Google Ads
Google has announced the deprecation of four of their attribution models> first click, linear, time decay and position-based. Here is the timeline...
Call Routing Transparency
Ever wonder why a caller hung up or what their IVR path was prior to being connected to a live person? This new feature in the Call Detail page displays the IVR path of each call...
Invoca Reports Update: Better, Stronger, Faster
Three reports are now running on Invoca's new reporting engine and delivering significantly faster results: Call by Time of Day, Calls by Day of the Week, and the Custom Summary Report.
More Voices and Choices for Your IVR
We have expanded from one voice option (US English with “Julie”) to several additional voice options for English, French Canadian and Spanish. Here are some additional details...
Streamlined Dashboard Navigation
The main dashboard navigation on the left has been updated as well as the "Actions" dropdown in the upper right of the dashboard itself. Here's what's new...
Dashboard Export and Sharing
You now have the ability to export any dashboard as a PDF file and send it to the email on file in your Invoca platform login. From there, you can forward the PDF to anyone!
Streamlined Number Management
You now have the ability to import, export, and edit the numbers you’d like Invoca to track. You can even exclude whole groups of numbers from tracking at the URL level...
Guest Access for Invoca Reports
Sure you can tell someone about the incredible insights in a Calls report but it's so much more impactful to show them. ..
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Industry Signals
Industry Signals are pre-built and pre-tested keyword spotting Signals created for 11 core verticals. These new Signals are available for Keyword Spotting and Signal AI customers and allow you to hit the ground running...
Exclude IVR from Keyword Spotting
You can now choose to exclude the IVR from keyword spotting. This should help increase the accuracy of your keyword spotting Signals...
Dashboard Custom Date Range
There is a new “Custom” option for date selector in our dashboards to give our customers the flexibility they need to use their Invoca data to the fullest....
Automated Quality Assurance Enhancement: Pre-built Scorecards
The Invoca for Contact Center’s Quality Assurance module got a big boost recently with the launch of Pre-built Scorecards...
Integration Auth Email Notifications
For opted-in users, we will now send an email to all users with a role of Member and above if their Google Ads, Microsoft Ads, or Facebook Ads Connect Apps have an authentication issue
Blocked Numbers Tool
You can now omit anonymous, restricted, and unknown caller IDs in the UI and in reports with Blocked Numbers tool. Find it: “Settings” icon in the lower left of the platform >“Tools” section.
Canadian Postal Code Capture
For customers in some packages, Invoca IVR now features a new Beta feature within the “Ask for number input” node titled “Canadian Postal Code: Speech Recognition Only"
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Introducing: Invoca for Multi-location CX
It may seem counterintuitive in today’s digital-first world, but for multi-location businesses, healthcare providers, and franchises, success is tied directly to the experience they provide callers....
Invoca’s Winter 2022 Release Enhancements
On Monday, February 14, 2022, you will notice a new global UI navigation and new Integration Library (as well as a few exciting new integrations!). There is nothing you need to do to see and take adv.....
