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Community Activity

Nina_Andres by Community Manager

Calling ALL Healthcare Customers- Feedback needed!

As we gear up for our exclusive, invite-only Customer Healthcare User Groups in 2024, we want to ensure the discussions are tailored to your needs.Please take a moment to fill out this short survey and share your thoughts on the topics that matter mo...

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Nina_Andres by Community Manager

Conversation Intelligence Hero Spotlight: March

Meet Melissa Reilly, AVP of Digital Marketing Technologies at US Bank | Elavon! Melissa joined Invoca's customer thought leadership program, Conversation Intelligence Heroes, back in 2021 and has enjoyed sharing her innovative Invoca strategies in s...

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Jfrazier by Contributor Level 1

How To Capture Microsoft Ads Keywords In Invoca

We recently launched Microsoft Ads and integrated into Invoca. The call data report is showing Bing call data flowing through, however, we do not see the keywords that drove the call. We can observe keywords for Google Ads. Is there a part of the set...

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lucas by Contributor Level 1

Domo Reporting

Has anyone had any luck importing results into Domo? If so what steps did you use to import this data?

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quincyadam by Contributor Level 1

Posting Adwords Attribution Via Webhook

Hello:  We have a custom web hook to Five9 that sends a number of fields including dynamic_number_pool_referrer_search_keywords. It was explained that since this is a Pre-Transfer web hook, that Invoca may not have the data from Google yet. What is t...

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hector1 by Contributor Level 1

Tracking Template vs Final URL Suffix

For a phone number to swap for a user coming from Google Ads we must append a utm_campaign.However, is it best to add that using the tracking template setting OR the Final URL suffix setting? Or does it not matter?   Thanks!

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Nina_Andres by Community Manager

SHARE the LOVE with your Invoca team!

Do you love your account team at Invoca?? Shout them out! We'd like to show our Invoca Customer Success & Account Managers some LOVE this Valentine's Day. Has your team gone above and beyond to help you reach your goals with the technology? Did you e...

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tomphillips by Employee

Invoca's Contact Center "Book Club"

Hello Invoca Community Superstars! Welcome to the hub for contact center industry content! We know you're the unsung heroes, the maestros of customer interaction, and the wizards behind the scenes making every call count. As we embark on this excit...

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