"Invoca gave us the opportunity to listen to 100% of calls, that was the opportunity that we were trying to solve for versus just having one to 2% scored. Secondly, it gives us the opportunity to see trends and allows us to see what some of our best agents are doing, and how we can spread that from our best agents to some that are having challenges or difficulties." - Lee Mathis, Kinetic by Windstream
Read the full Kinetic by Windstream case study here!
