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While building a call treatment for your Invoca campaign, you'll run across a few standard voice prompts your Invoca account uses, such as:

  • A notification that your call is being recorded
  • A prompt to verify your caller's location in the "Verify Location" node
  • Certain fraud detection and prevention challenges

By default, these prompts are spoken in English. However, you can change the language of these prompts using your campaign settings. Here's how:

  1. Log in to your Invoca account. In the sidebar menu, click Campaigns, then select Manage Campaigns.
  2. In your list of campaigns, click the campaign of which you want to change the language. Then, in the Overview section, click Edit.
  3. Select either English, French (Canadian) or Spanish (Mexican) in the Campaign Language field. If you don't see this option, click the Contact Support button at the bottom of this article to request multilingual prompt support from our friendly Customer Success team.
  4. When you're finished, click Save.

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That's it! All standard prompts in your call treatment will now be spoken in the language you chose. Keep in mind that this only applies to standard prompts like the ones listed above. For your custom prompts, Invoca only supports English text-to-speech. If you need a custom prompt in French or Spanish, follow our guide to How to add pre-recorded voice prompts to the start of your phone calls to upload your own French or Spanish prompt recordings.

If you use Invoca for a Syndicated campaign, all downstream syndicated campaigns will use the same prompt language as the originating campaign. For more ways Invoca supports campaigns in different languages, see How to capture Signal insights in non-English languages and International Promo Number Support.

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