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When a customer calls your business, you can set up Invoca to play a spoken voice prompt before that caller connects to your destination. As part of your call treatment for your Invoca campaign, you can create and edit these prompt recordings using either a pre-recorded prompt, or an automated prompt through your Invoca account's text-to-speech engine. Here's how:

  1. Follow this guide to building a call treatment for your Invoca campaign, then add any node and check the Play prompt first checkbox, if available.
  2. If you want an automated Text-to-Speech prompt, use the "Prompt Voice" menu to select which of the available voices and accents you want to speak your prompt. Then, enter the text you want to be spoken in the prompt text box. When you're done, press the play button to hear what this prompt will sound like to your callers.
    Screen Shot 2022-02-05 at 8.36.33 PM.png
    • You can include punctuation in your prompt, including question marks, exclamation points, periods, commas, and ellipses, to change the prompt intonations or add pauses between words.
    • If your prompt mispronounces a word, try spelling it phonetically instead.
  3. If you want to use a pre-recorded prompt, click Add prompt recording below the prompt text box. Choose a file on your computer to upload, or click the Select an existing recording tab to reuse any prompt recording in your Invoca account.
    Screen Shot 2022-02-05 at 8.42.31 PM.png
    • Invoca accepts the following audio formats for voice prompts: WAV, AIFF, AIF, MP2, MP3, and AMR.
    • We recommend including a script of your recording where prompted, for better accessibility and error prevention.


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