02-08-2018 04:32 PM - edited 08-03-2022 01:50 PM
When you use Invoca for Performance Marketing, you can choose a target limit for the payouts paid and phone calls received in each of your Invoca campaigns, then receive notifications when a campaign reaches 75%, 90% and then 100% of that limit. This can help protect you and and your affiliate partners manage call center volume and keep payouts to an expected level. For Publisher promotions, please note that this only sends a notification to you and your affiliate partners. You'll need to take further action, such as pausing your campaign, to avoid further calls or payouts.
In bundled campaigns, your budgets and call caps can be used to stop routing phone calls to a destination campaign within your bundle once it hits its call or payout limit, effectively enforcing your call and payout limits without further action. See our article Bundled Campaign: Select Transfer Destination from Bundle to learn more.
By default, call caps only notify you when you reach a total number of calls to each campaign — however, you can also use Invoca to constrain the number of simultaneous calls you receive with our concurrent call caps feature. If you want to request this feature, click the Contact Support button at the bottom of this article to get in touch with our friendly Customer Success team.
That's it! Once your campaign is live, you can set up a tile on your Invoca dashboard to monitor your campaigns for how close they come to reaching your budgets and call caps.