Hi There! When you say Invoca picks this selection up are you referring to picking it up through voice recognition? The other way is to just ask a question and allow the caller to input a keypress 1 for new clients, 2 for existing. If there is any data available to identify existing clients you could also check a condition within the IVR to say if existing client then take this action if no then take this action. I would recommend taking a look at our call treatment resources in the community and also marketing data resources.
