One of my favorite parts of the Invoca Summit is the Invoca Summit Awards, where we have the ability to showcase achievements of you, our customers. This year, we had more nominations than ever before, and the amount of innovation achieved in the pa...
Please join me in congratulating the following organizations and individuals for winning a Summit Award today! Congratulations @RenzClark @luluvargas and the entire Windstream team for having the Best Use of Conversation Intelligence in a Contact Cen...
Invoca Community, I am overjoyed to share with you the winners of this year’s Invoca Summit awards! If you were watching Summit just now, you probably just saw the first 3 award categories. Please join me in congratulating the following organizations...
What does the NFL have to do with lead and call routing?In a sales-focused contact center, a critical decision is how to distribute leads and inbound calls among the team. Some companies do round-robins, where calls are allocated evenly.But not at Ki...
As consumers, we all receive prompts to complete customer surveys after interacting with a website or talking with a contact center agent.But I always wonder, “can’t you get a sense of how my interaction went from looking at the raw data itself?”BBQG...
One of the keys for marketers to drive improved conversion rates is understanding consumer intent - and then using those intent signals to personalize both digital and human touch points along the customer journey.This is where more sophisticated cus...
As a marketer, driving demand cost effectively is hard enoughBut in some industries, the degree of difficulty is even higher - as you have to dynamically route leads to different agents based on a variety of factors, all in real time.Health insurance...
In tough economic times, every marketer needs to make the most of their campaign budget.Yet consider this amazing statistic.Across consumer brands, 30-40% of all interested consumers who reach out for sales assistance don’t ever get to speak with an ...
The Best Upgrade of the Year award celebrates customers who have recently transitioned to Invoca from DialogTech. Similar to Rookie of the Year, this organization has embraced Invoca’s conversation intelligence, seeing a swift and meaningful impact w...
The Best Cross-Channel Customer Experience Strategy award recognizes companies who have made pivotal changes in their customers’ experience by using insights uncovered with Invoca that allow them to better collaborate across channels. They demonstra...
While the award title is a bit of a mouthful, this is a tremendously important award that celebrates the team that maximized their use of conversation intelligence with the Invoca for Contact Center solution. Finalists in this category have not only...
Please join me in congratulating our finalists in the Performance Marketer of the Year award category. All these companies demonstrate excellence in Partnership and Business Development by consistently providing growth opportunities and value to thei...
For B2C contact center sales teams....To script, or not to script?That is often the questionI have this conversation with sales managers all the time. Some teams don’t use a highly structured script, because they want agents to appear more fluid and ...
We are so excited to unveil the Invoca Summit speaker, Celeste Headlee (she/her), an award-winning and internationally recognized journalist and radio host, professional speaker, and author of the bestselling book, "We Need To Talk: How To Have Conve...
Hello Summit Community! We are so excited about Invoca Summit that's coming up in just a little over a week. While we are not in person this year, that shouldn't stop us from meeting each other and collaborating! Please post a comment here and introd...
Congratulations to Invoca's 2022 Thought Leader of the Year finalists! Thought Leader of the Year, is a customer who speaks publicly about the innovative ways in which they are using conversation intelligence to drive value and business results. Thr...
